Welcome to KPN, the best Dutch mobile and internet provider

Keeping you connected

No matter how far from home you are, we're here to connect you to the world. Fast, secure, reliable and sustainable. That's KPN: the best network of the Netherlands.

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Jonge vrouw op haar telefoon tussen kantoorgebouwen

Welcome to KPN, the network of the Netherlands

Largest provider

We're the largest Dutch provider. Enjoy the ease of having your cellphone and home internet under 1 roof.

Award-winning sustainable networks

Our network and services regularly get awards. We've got you covered. Literally.

Benefits for your entire household

Living with kids or others? Have more than 1 KPN subscription? Benefit from Combivoordeel.

Our own networks

We own our fiber, DSL and cellular networks. And we're market leader in fast, reliable and sustainable connections.

Our products and services

Sim Only

Bringing your own phone?

E-sim or plastic? The choice is yours.Need more data? No problem. Adjust your bundle every month.Ultimate freedom with 1-month, 1-year or 2-year contracts.Awarded best and fastest 5G network.
Go for Sim Only

Subscription with a phone

Need a phone? We've got you.

From flagships to classics: we've got phones for everyone.Pay right away or in monthly installments.Ultimate freedom with 1-month, 1-year or 2-year contracts.Awarded best and fastest 5G network.
Check out our phones

Internet, tv and entertainment

Relax and work at home with KPN

Internet at the speed of light with fiber.Want tv, phone or other extras? Up to you: you're in charge.Discover our world of entertainment.Ultimate freedom with 1-month, 1-year or 2-year contracts.
Discover KPN at home

Here for a short trip? Connect like a local with TravelSIM. Or have a look at our Prepaid options.

Frequently asked questions

Need help? We're happy to assist.

Want to read our website in another language? Google Translate is your friend. Add https://www.kpn.com in the text box, pick your language and you're good to go. It may not always be accurate, but it should make things a little easier.

At the moment, you can use these apps in English:

  • MijnKPN app: manage your subscription, find your bills and do much more in 1 app

  • KPN TV: if you have tv in your home subscription, download it for iOS or Android

  • KPN Veilig Virusscanner, to protect all of your devices on iOS and Android

  • Voicemail for Android

KPN TV+ is available in English as well! The KPN TV+ box uses Google and Android TV, so you can set it all up in your own language.

We provide the majority of our communication digitally. If a service like Google Translate doesn't make things clear enough, our customer service agents are more than happy to help you.

You pay your KPN bills using direct debit (automatische incasso). The money is collected from your bank account each month automatically. You don't have to do anything.

Want to check out the details of your bill? View and download your invoices in MijnKPN. Click the button below and log in with your KPN ID. You'll see them all right away.

Check your invoices in MijnKPN

Don't worry: if the 1st collection fails, we'll try to collect it a 2nd time automatically. You don't have to do anything.

Did the 2nd attempt fail? Pay using iDEAL. It's the fastest and safest way. Here's how:

  • Received a link in your reminder? Use it to pay immediately.

  • Got a payment code? Pay the amount by entering the code in our betaalhulp. Can't afford it right now? No problem. Use the betaalhulp to arrange to pay on a later date or in installments.

  • Settle your unpaid bills right away in the MijnKPN app. Unpaid invoices are marked with an 'X'.

Can't use iDEAL? Use internet banking. This can take 5 working days to process. You'll need your customer number: the 'klantnummer' on your invoice. Make sure to note only your customer number in the description field of your transfer. And choose the correct IBAN:

  • Internet, TV, Alles-in-1: NL41 INGB 0000 4675 98, in the name of KPN B.V.

  • Thuisbellen: NL59 INGB 0001 1480 20, in the name of KPN B.V.

  • Mobile: NL83 INGB 0000 3244 12, in the name of KPN B.V.

We'd be sad to see you go. Make sure to check how this will affect your KPN Combivoordeel benefits first. Still sure you want to go? Contact our customer service. Only the account holder can end or change contracts. Also make sure to have your postal code, house number, and the final 4 digits of your IBAN on hand.

Manage account of a deceased loved one

Losing a loved one is never easy. We want to help you manage their subscription as quickly and easily as possible, so you can attend to other matters. Please call our Next-of-Kin Service Desk for assistance at 0800 0201 555. They'll answer any questions you may have.

Ended your contract? You'll get a box to return the equipment. Depending on the services you used, you'll generally return your modem (Experia Box or KPN Box)

Here's how you return it, free of charge:

  1. Collect everything you have to send back

  2. Put it in the box, tape it shut and put the sticker on the outside

  3. Hand the box off at a PostNL point and they'll send it back to us

Want to use your own box? All good, as long as everything fits. Follow the same steps as above. Just write this address on the box:

KPNAntwoordnummer 101192400 VB Alphen aan den Rijn

We've got a couple of manuals for you.

Do you have fiber (glasvezel)?

  • Download the V10A manual for fiber

  • Download the V10 manual for fiber

Are you on a DSL (koper) connection?

  • Download the V10A manual for copper (DSL)

  • Download the V10 manual for copper (DSL)

Didn't find an answer?

Contact our customer service. We're happy to help you with your questions.

Mon-Fri: 08:00 - 18:00Sat: 08:00 - 17:00

See our phone numbers

Our role in providing safe, inclusive and sustainable connections

What #BeterInternet means to us

Connecting you to the world is a responsibility we don't take lightly. We don't just provide you with fast and reliable networks and services. We take our role in society seriously. Read more about how we create #BeterInternet for everyone.

Veiliger Internet

Safer Internet

We're online more and more, and the amount of data we share continues to grow. How can that be controlled? At KPN, your safety comes first.

More on Veiliger Internet (Dutch)
Socialer Internet

More Social Internet

Online, we're in contact with each other. But is it still human? Is it desirable? And what if social contact isn't a sure thing? At KPN, we enable connections.

More about Socialer Internet (Dutch)
Groener Internet

Greener Internet

Everything we do has an impact. Of course, we want that impact to be positive. Contributing to good things. Putting the least strain on the environment. How we make that happen?

More about Groener Internet (Dutch)